FAQs

AMEX, Apple Pay, Google Pay, Mastercard and VISA

Nobody likes receiving faulty goods. While we do our best to be as accurate as possible, sometimes human error results in a wrong t-shirt being sent, or a small mark missed on a shirt. Issues like this represent less than 1% of our orders, but then they do arise, we’ll handle it!

Please contact us on shop@waballet.com.au with your name, order number and a photo of the item received before returning any items. The cost of returning the item to us is your responsibility.

Items returned must be in ‘as-new’ condition. This means you have not used, damaged, washed or laundered any of the items. Please return items secured in their original packaging if possible.

Incorrectly Fulfilled or Damaged items
By partnering with OGO, we will replace or reprint an item if it has been delivered with defects or incorrectly (wrong design, style/colour/sizes). We will reprint and send out a replacement.

Change of Mind
Due to the custom nature of each item we print, we aren’t able to offer exchanges or refunds due to change of mind. ‘Change of Mind’ includes but not limited to:
- Prefer another sizing
- Ordered the wrong colour or design
Please ensure you consult the size chart thoroughly before purchase.

Serperate to the 'Order confirmation' email, you will receive another email with details of the Aus post tracking number once the item(s) is dispatched and collected by Aus post. Please go to Aus Post page to track you order.

Standard Post (Aus Post) -
8-15 business days to most metro areas in Australia
8-20 business days to non-metro areas in Australia

Please note: Australia Post deliveries have been impacted by COVID-19. See the latest advice and updates from Ausposthere

Express Post (Aus Post)-
5-12 business days to most metro areas in Australia
5-15 business days to non-metro areas in Australia

Please note: Australia Post deliveries have been impacted by COVID-19. Express Post next-day delivery is no longer guaranteed to any location in Australia. See the latest advice and updates from Ausposthere

Internation Post (DHL Global Mail) -
2-4 weeks to major partners (USA, UK, New Zealand)
2-8 weeks to most other countries

Please note: 2021 Update: COVID-19 has impacted the consistency of International deliveries outside Australia. OGO and DHL can not provide a guarantee against extended delays at this time. Some countries may not accept some international deliveries.

Yes, by partnering with DHL Global Mail, we ship orders all over the world at a flat rate of $22.
There is currently a DHL COVID surcharge which is included in the price quoted above.
DHL Global Mail includes a tracking number. Delivery times range from 2-8 weeks depending on the country.
Tracking can be requested manually 5 days after the order has been placed.